Frequently Asked Questions

For products in stock, we aim to process and ship your order within 1–2 business days.

Around major Magic releases, holidays, or exceptionally busy periods, processing may take a little longer.

Once your package has been shipped, you will automatically receive a Track & Trace link by email.

Exact shipping costs are calculated during checkout based on your order, delivery address, and available shipping method.

For orders within the Netherlands, free shipping applies on orders over €100.

The price you see in the checkout before payment is always final.

For more information, see Shipping & Returns .

Yes. As soon as your order has been processed and registered with the carrier, you will receive an email with your Track & Trace link.

After receiving the email, it may take some time before the first scan is visible on the carrier's side.

Tracking does not always update immediately. If you have just received a shipping confirmation, please wait a little while to see if the first scan appears.

Does your package remain without an update for an unusually long time? Please contact us and include your order number. If necessary, we can investigate the issue with the carrier.

Yes, SpellArmory also ships to selected European destinations.

Enter your delivery address during checkout. The checkout will automatically show which shipping options and rates are available for your destination.

Yes. Pickup in Maastricht is free and by appointment. When pickup is available for your order, you can select this during checkout.

Please wait for our confirmation before coming by, so we can ensure your order is ready for you.

For online purchases, consumers generally have a statutory cooling-off period of 14 days after receipt.

In addition, SpellArmory offers a voluntary return service for eligible products up to 30 days after receipt.

For exact conditions, exceptions, and refunds, please view our Return and Refund Policy .

For sealed Magic products, it is important to distinguish between the statutory cooling-off period and our additional voluntary return service.

During the statutory cooling-off period, legal rules regarding product assessment and any depreciation apply. Breaking or opening a seal can have a significant impact on the value and inspectability of Trading Card Game products.

For the voluntary SpellArmory return service after the statutory cooling-off period, we only accept sealed MTG products if the original factory seal is completely intact and the product is unused and complete.

Do you wish to exercise your statutory right of withdrawal? You can withdraw your purchase online without a customer account via:

Withdraw purchase

For a regular return request, cancellation, or our additional 30-day return service, you can log in to your SpellArmory customer account:

account.spellarmory.com

For all conditions, view our Return and Refund Policy .

For a regular return because you changed your mind, the direct return costs are in principle for you as the customer.

Was a product delivered incorrectly, did it arrive damaged, or is it defective? Please contact us first. We will assess the situation and arrange an appropriate solution where necessary.

Please contact us as soon as possible and include your order number.

If possible, include clear photos of:

• the outside of the shipping package;
• the damaged or incorrect product;
• the inner packaging;
• any damaged seals or packaging.

As the seller, SpellArmory is your point of contact if a delivered product does not meet reasonable expectations.

View our complaints procedure or contact us directly.

We aim to respond within 1–2 business days.

Depending on your location, device, and order, the following payment methods may be available:

• iDEAL | Wero;
• Bancontact;
• Visa, Mastercard, and American Express;
• PayPal;
• Klarna;
• Apple Pay;
• Google Pay;
• Shop Pay.

The payment methods displayed during your checkout are always final.

See our payment methods page for more explanation.

Yes. Our webshop and checkout use a secure HTTPS connection, and payments are processed by Shopify and affiliated payment providers.

Sensitive full card details are processed by the relevant payment provider and are not required for SpellArmory to process your order.

First, check if you have received an order confirmation from SpellArmory and if the payment is visible with your bank or payment provider.

Are you unsure? Please do not place multiple identical orders immediately, but contact us. Provide your name, email address, and, if possible, the time of your payment attempt.

Valid discount codes can be entered during checkout in the designated field.

Any minimum order value, expiration date, product exclusions, or other conditions will be stated with the relevant promotion.

Discount codes are generally not valid on pre-orders and reprint waves, unless explicitly stated otherwise in a promotion.

We may offer a welcome discount to new newsletter subscribers. The current discount, minimum order value, validity period, and any exclusions are always included in the corresponding welcome email.

This prevents this FAQ from becoming outdated when a promotion changes in the future.

If you find an identical product cheaper at a Dutch webshop before purchasing, you can request a Price Match.

We compare factors such as the exact product, stock status, and the total price, including any mandatory shipping costs.

Marketplaces, foreign stores, exceptional promotions, pre-orders, and reprint waves are excluded from the scheme.

View all conditions on the Price Match page.

A pre-order is an order for a product that has not yet been officially released.

A reprint wave is a new production or stock run of a product that has already been released officially.

The date listed for a reprint wave is an expected delivery date and not a new official release date.

Pre-orders and reprint wave orders are charged immediately when the order is placed.

This registers your order and allows us to plan our reservations and procurement from suppliers.

Release and delivery dates can change due to manufacturers, distributors, or suppliers.

In the event of a significant delay, we will keep customers informed as well as possible. Therefore, an expected date on the product page is not an absolute delivery guarantee.

For scarce releases, a distributor may supply less stock than previously expected.

When not all orders can be fulfilled, we process available stock according to our published pre-order policy. Products that must ultimately be cancelled by SpellArmory will be fully refunded.

Yes. When you combine products with different delivery times in one order, we normally ship the order as soon as all items are available.

Do you want to receive an item in stock sooner? Please contact us. Additional shipping costs may apply for an extra separate shipment.

For an order that has not yet been fulfilled, you can submit a cancellation request via your SpellArmory account:

account.spellarmory.com

The exact options depend on the order status and applicable consumer rights. The old rule that a pre-order could not be cancelled by default one day before release is no longer a general rule we enforce.

View our full Pre-orders & Reprint Waves page for information about payment, shipping, allocation, purchase limits, and delays.

You currently receive 3 SpellShards per €1 of product value. Shipping costs are not included.

SpellShards are linked to the email address you use to place your order. Therefore, it is best to use the same email address each time.

Additionally, you can earn extra shards through available SpellShard Quests.

Log in to your SpellArmory account and open the SpellShards widget on the webshop.

Current discount rewards are:

• 100 SpellShards: €1 discount on orders over €25;
• 300 SpellShards: €3 discount on orders over €35;
• 500 SpellShards: €5 discount on orders over €50.

Currently, a maximum of one SpellShards reward can be used per order, and the maximum SpellShards discount is currently €5 per order.

Yes. You can also earn SpellShards on pre-orders.

Discounts, returns, cancellations, and promotions may affect the final number of allocated SpellShards.

In addition to your spendable SpellShards, you can reach various ranks within the loyalty program. Higher ranks can offer extra benefits, such as early access to releases, special rewards, or priority for certain scarce products.

Priority means early access and first pick, but it is not a guarantee that a scarce product will remain available.

View the current ranks and benefits on the SpellShards Loyalty page .

First, check if you are logged in with the same email address used for previous orders.

Still not working? Please contact us.

You can use the checkout without manually creating a classic account with a password first.

A SpellArmory customer account is convenient for viewing orders, managing return or cancellation requests, and using SpellShards.

You can find your customer account at account.spellarmory.com .

Please contact us as soon as possible and provide your order number and the correct address.

If the order has not yet been processed or handed over to the carrier, we can correct the address where possible. After shipping, changes are not always possible.

Please contact us as soon as possible. As long as the order has not yet been processed, we will see what is still possible.

If the order has already been packed, shipped, or administratively processed, changes can sometimes no longer be made.

After placing your order, you will receive an order confirmation with the order details.

Do you need a separate invoice for your records? Please contact us at info@spellarmory.com .

For certain used goods, the legal margin scheme may apply. In that case, VAT is not stated separately as a deductible VAT amount on the invoice.