Everything about your order
From shipping and Track & Trace to returns and pre-orders: here you will find all the essential information about your SpellArmory order conveniently grouped together.
When will my order be shipped?
For products that are immediately in stock, we generally aim to process and hand them over to the carrier within 1–2 business days.
During busy releases, promotions, or holidays, processing may take slightly longer.
What are the shipping costs?
Available shipping methods and final shipping costs are calculated automatically at checkout based on your order and delivery address.
For eligible orders within the Netherlands, free standard shipping applies on orders from €100 after discounts.
Where is my package?
For trackable shipments, you will automatically receive an email with Track & Trace once it has been shipped.
After a shipping label is created, it may take some time before the first scan becomes visible via PostNL or DHL.
Pickup in Maastricht
When pickup is available during checkout, you can collect your order in Maastricht free of charge.
Pickups are by appointment only. We will let you know when your order is ready.
Pre-orders & reprint waves
Pre-orders and reprint-wave items are shipped as soon as the stock required for your order has actually arrived at SpellArmory.
Are you combining a pre-order or reprint wave with products that are already in stock? Then we standardly ship the complete order in one go once everything is available.
Would you like an available item shipped sooner? Please contact us. If an additional shipment is possible, extra shipping costs may apply.
View pre-order & reprint-wave policyReturns & cancelling your purchase
For online consumer purchases, a statutory right of withdrawal of 14 days after receipt applies in most cases. You do not need to provide a reason to exercise this right.
Would you like to exercise your statutory right of withdrawal? You can cancel your purchase online using our dedicated withdrawal function. You do not need a SpellArmory customer account for this.
Cancel purchaseFor regular return requests, cancellations, and our additional 30-day return service, you can also use your SpellArmory customer account.
Return or cancellation via customer account View full return policyDuring the statutory cooling-off period, the legal rules regarding withdrawal and depreciation apply. If a product has been opened, used, or modified more than necessary to evaluate it, the resulting depreciation may be deducted.
For the additional SpellArmory return service from day 15 to day 30, sealed MTG products are only accepted if the original factory seal is fully intact and the product is unused and complete.
Damaged, incorrect, or not received?
Did your order arrive damaged, is something missing, or did you receive an incorrect product? Please contact us as soon as possible.
In case of shipping damage, please include photos of the outside of the package, the shipping label, the packaging, and the product in question, if possible.
Does your package seem missing or has tracking been stuck for a long time? Please contact us as well. We will initiate an investigation with the carrier.
Contact usCarefully packed
Magic products deserve good packaging. Booster boxes, decks, bundles, and other sealed products are protected appropriately for transit.
Singles and other fragile cards are individually protected to minimize movement and damage during shipping as much as possible.
Full terms & conditions
This page provides the most important information in plain language. For all terms and conditions, you can view the official SpellArmory policy documents.
Still have a question?
Do you have a question about an order, shipping, or returns that is not answered here? Please feel free to contact us. For existing orders, please include your order number.
Contact SpellArmory info@spellarmory.com