Do you want to return a product? It's a shame it's not quite what you were looking for, but we're happy to help you make your return process smooth. On this page, we explain how to submit a return request.

Before requesting a return, we recommend you first read our Shipping & Returns page. All conditions, deadlines, and rules regarding returns are clearly explained there.

Step 1 – Check if your return is possible

First, check if your order falls within the return period and if the product meets the conditions:

  • You are within the specified cooling-off period (30 days).
  • The product is, if reasonably possible, still in its original condition and packaging.
  • It is not a product explicitly excluded from return (e.g., a special promotion or an opened collectible product where the value heavily depends on the seal).

Step 2 – Submit your return request

You can register your return in two ways:

  1. Via the contact page (recommended). For example, choose “Return Request” as the subject.
  2. Or by sending an email directly to info@spellarmory.com with all the necessary information.

The more complete your request, the faster we can help you.

What information do we need?

Preferably include the following information in your return request:

  • Name: so we know who we are in contact with.
  • Email address: where we can reach you.
  • Order number: for example, #SA-12345.
  • Date of receipt: approximately when you received the order.
  • Product(s) you wish to return: name + quantity.
  • Reason for return: briefly explained (e.g., “not what I was looking for,” “ordered twice,” “received damaged”).
  • Photos in case of damage or incorrect delivery: for damaged or incorrectly delivered items, please provide a few clear photos of:
    • The outside of the packaging.
    • The damaged product itself.
    • Any seal/sealing if relevant.

Step 3 – Assessment & return instructions

After you have submitted your return request, we will check if the return falls within the conditions and send you return instructions. These will include:

  • The correct return address.
  • Any reference you need to include on the package.
  • Whether the return costs are for your account or (in case of an error on our part) will be reimbursed by us.

Always send your package well protected, so cards and products are not damaged during transport.

Step 4 – Receipt & refund

Once we have received and checked your return shipment, we will send you a confirmation by email.

  • If everything is in order, we will initiate the refund as soon as possible.
  • Refunds are made via the same payment method you used to pay, unless otherwise agreed.

Questions about your return?

Are you unsure if your product can be returned, or do you have a special situation (e.g., a damaged limited edition or an incorrectly received pre-order)?

Please send us a message via the contact page. We are happy to help you find a suitable solution together.