This privacy policy explains how SpellArmory handles your personal data. We handle your data carefully, store it only as long as necessary, and use it only for clear, legitimate purposes – such as processing your order.

This policy applies to all visitors to the spellarmory.nl webshop (and also the domains spellarmory.com and spellarmory.eu).

1. Who is responsible for your data?

SpellArmory is responsible for the processing of your personal data.

  • Company Name: SpellArmory
  • Owner: Omèr Cremers
  • Location: Maastricht, Netherlands
  • Email address: info@spellarmory.nl

If you have any questions about this privacy policy, please contact us at info@spellarmory.nl or via the contact page.

2. What data do we collect?

Depending on how you use the webshop, we may process the following data:

2.1 Data when placing an order

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Order and payment information (e.g. order number, chosen payment method)

2.2 Account details (if you create an account)

  • Login details (email address + chosen password)
  • Order history
  • Any settings or preferences

2.3 Newsletter & marketing

  • Email address (when subscribing to the newsletter)
  • Any preferences (e.g. type of updates or actions)

2.4 SpellShards Loyalty Program

When you participate in the SpellShards Loyalty Program, we keep track of:

  • Your name and email address
  • Your orders and associated SpellShards
  • Your Tier and any rewards

2.5 Technical data & use of the website

Like most websites, SpellArmory automatically collects certain data, such as your IP address (anonymized where possible), browser and device type, and click behavior. This is done via cookies. You can read more about this in our Cookie Policy.

3. What do we use your data for?

We use your personal data for the following purposes:

  • Processing orders: to fulfill and ship your order and keep you informed of its status.
  • Customer service: to answer questions, resolve problems, and handle complaints.
  • SpellShards Loyalty Program: To register your SpellShards, track tiers, and award rewards.
  • Newsletter and updates: only if you have explicitly signed up for this.
  • Improving the webshop: to analyze and improve the use of the site.

4. Legal basis (GDPR)

Under the GDPR, we may only process your data if there is a legal basis for doing so. For SpellArmory, this specifically concerns:

  • Execution of the agreement: to process and deliver your order.
  • Legitimate interest: to improve the website and prevent abuse.
  • Consent: for example for sending newsletters (you can unsubscribe at any time).
  • Legal obligation: for example, storing invoice data for the tax authorities.

5. Do we share your data with third parties?

We don't sell your data to third parties. We do collaborate with partners who help us run the webshop. These include:

  • Hosting and webshop platform: Shopify (for running the webshop).
  • Payment providers: Shopify Payments or other PSPs for processing payments.
  • Shipping partners: PostNL or DHL for the delivery of your order.
  • E-mail service: for sending order confirmations and newsletters.