In this privacy policy, you can read how SpellArmory handles your personal data. We treat your data carefully, store no more than necessary, and only use it for clear, legitimate purposes – such as processing your order.

This policy applies to all visitors to the webshop spellarmory.com. SpellArmory also owns the domains spellarmory.nl and spellarmory.eu, which redirect to spellarmory.com.

1. Who is responsible for your data?

SpellArmory is responsible for the processing of your personal data.

  • Company Name: SpellArmory
  • Owner: Omèr Cremers
  • Location: Maastricht, Netherlands
  • Email address: info@spellarmory.com

For questions about this privacy policy, please contact info@spellarmory.com or visit the contact page.

2. What data do we collect?

Depending on how you use the webshop, we may process the following data:

2.1 Data when placing an order

  • Name
  • Billing and delivery address
  • Email address
  • Phone number (if provided)
  • Order and payment information (e.g., order number, chosen payment method)

2.2 Account data (if you create an account)

  • Login details (email address + chosen password)
  • Order history
  • Any settings or preferences

2.3 Newsletter & marketing

  • Email address (when subscribing to the newsletter)
  • Any preferences (e.g., type of updates or promotions)

2.4 SpellShards Loyalty Program

If you participate in the SpellShards Loyalty Program, we track:

  • Your name and email address
  • Your orders and corresponding SpellShards
  • Your Tier and any rewards

2.5 Technical data & website usage

Like most websites, SpellArmory automatically collects certain data, such as IP address (anonymized where possible), browser and device type, and click behavior. This is done through cookies. You can read more about this in our Cookie Policy.

3. What do we use your data for?

We use your personal data for the following purposes:

  • Processing orders: to fulfill and ship your order and keep you informed of its status.
  • Customer service: to answer questions, resolve issues, and handle complaints.
  • SpellShards Loyalty Program: to register your SpellShards, track Tiers, and award rewards.
  • Newsletter and updates: only if you have explicitly signed up for this.
  • Improving the webshop: to analyze and improve website usage.

4. Legal basis (GDPR)

According to the GDPR, we may only process your data if there is a legal basis for it. For SpellArmory, this mainly concerns:

  • Performance of the contract: to process and deliver your order.
  • Legitimate interest: for improving the website and preventing misuse.
  • Consent: for sending newsletters, for example (you can always unsubscribe).
  • Legal obligation: for example, retaining invoice data for tax authorities.

5. Do we share your data with third parties?

We do not sell your data to third parties. However, we do work with parties that help run the webshop. These include:

  • Hosting and webshop platform: Shopify (for operating the webshop).
  • Payment providers: Shopify Payments or other PSPs for handling payments.
  • Shipping partners: PostNL or DHL for delivering your order.
  • Email service: for sending order confirmations and newsletters.
  • Loyalty program: Smile.io for managing the SpellShards Loyalty Program and tracking points and rewards.